- Can I return the item for a refund? Yes. Just email us and return it so we receive it back within 30 days.
- Is there a restocking fee? No, providing that you return it so we receive it back within 30 days. The item must also be received back in the same condition with everything that was included (ie. box, tag, etc.)
- Is shipping refunded by Beckertime? No. The original shipping fees and the shipping costs back to us are not refunded.
- Is customs duties and taxes refunded by Beckertime? No. Beckertime does not refund any of the customs, duties, taxes or brokerage fees. You can contact your local customs office or the shipping carrier to request a reimbursement of your taxes and/or fees. Please note that some countries will not provide a reimbursement of your taxes or fees for a returned item.
- I received my watch and it is not working? Please email us so we can correct the issue to your satisfaction. Occasionally a rough shipping trip and/or altitude & temperature variations experienced in transit can cause a watch to not run properly. Pressure of trapped air molecules inside the case can cause either expansion or compression on the parts of the movement. Of course, this even happens to brand new watches when Rolex ships to an authorized Rolex dealer…except the adjustments of decompression and calibration are usually made in the store after the package has been delivered. Mechanical timepieces are not made to be shipped due to the fragility and complexity of a movement.
BeckerTime’s return policy is simple: If it does not put a lump in your throat, you can send it back for a full refund.
No Hassles, No Questions, No Reasons Needed.
BeckerTime’s return policy means the risk is ours, not yours. It means that we stand behind every watch we sell. Now, you can purchase authentic Rolex timepieces at affordable pre owned prices with peace of mind. Just email us and return it so we receive it back within 30 days. Also, we are not like other dealers where you must wait months to see the credit or refund. We process all of our returns each weekend and your payment will be refunded no later than 3 business days following that weekend. In addition, unlike most retailers, we will not deduct a restocking fee. We will refund 100% of the winning bid amount. Don’t hesitate to contact us if you have any questions. This is just another added valuable benefit of shopping pre owned Rolex watches with BeckerTime.